FOI Request - Cash, Cards and Direct Debit

Request 101002231676

1. In what format does the council give 'emergency support' to constituents? e.g. by voucher, direct debit or cash
2. Does the local authority offer a 'direct debit discount'? this could be in the form of either a percentage off, a whole amount or to constituents for services such as payment of adult social care bills or council tax payment which is paid via direct debit. If the answer is yes, please could you give details of the discount, in either percentage or monetary value and for which service it is offered.
3. Does the town hall or council buildings allow constituents to pay for services in cash or only card?

Response 13-08-2019

1. Emergency support, via the Scottish Welfare Fund,  is mainly made using PayPoint cash out vouchers or energy credits. We also use faster payments and award household goods.

2. No.

3. Council Tax and Non-Domestic rates cannot be paid by cash at any council building, but payment of Council Tax by cash can be made via PayPoint and at the Post Office.

We do not accept cash at any Access Point. Card payments are only accepted at Elgin Access Point

Elgin Library accept payments by cash and card. The other libraries only accept cash.

Leisure facilities accept cash & cards.