Housing Options Guide-6a

The current shortage of affordable housing cannot, meet the demand for those experiencing homelessness.  Temporary accommodation is used initially until permanent accommodation can be found.

We use different types of temporary accommodation, with or without support.  Our accommodation includes hostels, furnished dwellings, self contained housing, specialist accommodation, interim accommodation and refuge accommodation.  If needed we will arrange temporary accommodation until a decision is reached on your homeless application.  If you meet the criteria, you can stay in the temporary accommodation until permanent housing is available.  

If you do not meet the criteria, you will be asked to leave but will be given a reasonable opportunity to find other accommodation.


You will have to pay rent, council tax, utility bills and where appropriate, service charges for temporary accommodation.  If you are unemployed or on a low income you may be entitled to Housing Benefit.  If Housing Benefit does not cover all the rent and other costs, you will be expected to pay some of the charges.  This may also include a storage charge for furniture and belongings.

Further details can be found Moray Council's Temporary Accommodation Charging Policy (Pfd 154kb)

Pets and other animals

We must consider the needs of the family unit but we have no legal duties towards pets and/or other animals.

It may not be possible to keep pets and/or other animals in temporary accommodation.  This is because certain types of  accommodation, such as hostels, may be used to support people with particular needs and/or have shared facilities.

Like other authorities we regularly review our temporary accommodation stock to include a range of temporary accommodation types.  We try to offer accommodation that is suitable for pets and/or other animals, providing that the number and type of pets are proportionate and reasonable.  

If you are homeless and unable to take your pets into certain types of our temporary accommodation, you should ask your homeless officer about what other assistance we may be able to offer to home your pets for the temporary period that you will be with us.  Alternatively, you may decide to get friends or family to look after them for you.  You can find more information on the Shelter website.

Permanent accommodation

If we have a duty to find you permanent accommodation, we may offer you one of our properties, or we may refer you to a housing association for one of their properties.

It may not always be possible to house you in the area of your choice.  We will make two reasonable offers of permanent accommodation.  If you refuse both offers we might ask you to leave the temporary accommodation as we will have fulfilled our duty to you.  You will then be expected to find your own accommodation.

If you are homeless or threatened with homelessness you should contact:

Housing Options Team
PO Box 6760
IV30 9BX

Phone: 0300 1234 566-Monday-Friday 08.45-17.00
Email: housing.support@moray.gov.uk
Emergency Out of Hours: 03457 56 56 56

More information is available by clicking the following links:

Housing options team

Benefits Service

Moray Citizens Advice Bureau 

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