Information for Care at Home Service Users

Let us know

If you need to cancel or change your Care at Home visit – perhaps because you have an appointment or are going to be away from home – don’t forget to tell us.

We also need to know if your Social Care Assistant has not arrived as expected.

The numbers to call are:-

Buckie, Keith and Speyside (East area) - 07975959015

Elgin, Forres and Lossiemouth (West area) - 07975959481

This will put you through to our Scheduler Team who work between the hours of  06:45 and 22:30 and can make changes including covering Social Care Assistants Sickness and Holiday cover.

Before 06.45, after 22:30 Sunday to Saturday you need to call the Social Work out of hours number – 03457 565656.

Raising an issue

On a daily basis the Care at Home service receives a high number of telephone inquiries from service users, their Family Members, Social Care Assistants and Health Colleagues.

These calls are handled during office hours by the Care at Home Officers.

The contact numbers for the Care at Home Officers can be found in section 1 of your Care at Home information folder.

You can also leave a message with our Clerical Assistant on 01343 563927 who will email your Officer to ring you back when they are available.