FOI Request - Number of Complaints & Legal Services Expenditure
1. The total number of complaints dealt with for each year since 2010
2. The total amount of money spent on dealing with complaints for each year since 2010
3. The amount of money spent on settling complaints for each year since 2010
4. The amount of money spent on legal services for each year since 2010
5. A breakdown of the different budgets within the overall budget for legal services in your organisation, by year since 2010.
6. A breakdown of the actual spending for each of the budgets requested in q.4) by year since 2010.
1. 2010 - 556
2011 - 543
2012 - 546
2013 - 1116
2014 - 844
2015 (Jan - March) - 167
2. Information can be found here in respect of Legal Services. We do not routinely record this information across departments however in the case of Legal Services, time is allocated accordingly and therefore a figure has been considered against time spent.
3. This information is exempt under Section 17 of the Freedom of Information (Scotland) Act 2002; information not held. We do not record information in this way.
4-6 The information can be found here.