FOI Request - Complaint Details

Request 101000280545

1. Does your council have an overall complaints manager/director for your council? Or are complaints managed within each separate department?

2.  Does your council use an overall complaints management system/software or are complaints managed individually by each department?

3. Can you please provide the Name, Phone Number, Address and E-mail Address details for the Complaints Manager/Director for your council please, If applicable?

Response 04-09-2014

1. Complaints are managed within each department.  We do have a Complaints Officer (PPR & Communications Officer) who can assist with the handling of complaints.

2. In-house database to record complaints across the Council.

3. Complaints Officer -

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