FOI Request - Hardware Maintenance & Costs
1. A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment.
2. Could you also supply the names of the suppliers of aforementioned support services?
3. I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.
The Council considers that the release of information in relation to the makes and models of the various components of the ICT infrastructure would cause substantial prejudice to the effective conduct of public affairs therefore this information is exempt under section 30 (c) of the Freedom of Information Act 2002. There is a very real risk that detailed information such as this regarding our ICT infrastructure could be used to compromise the security and gain unauthorised entry to the Council's information systems.
The Council is also required to consider the public interest in whether or not this information is released. It believes there is a strong public interest in protecting the integrity of, and data held on its IT systems. It has a duty to all those whose data it holds to protect this data. There is also a strong public interest in protecting the Council's business reputation. The risks in releasing the information requested are considered to outweigh any public benefit in knowing the details of the make up the Council's IT systems.
Summary information in relation to hardware maintenance and costs is available here.
The contacts for ICT maintenance contracts are the ICT Applications Manager and the ICT Infrastructure Manager.