Class 2 - How We Deliver Our Functions and Services

Class Description

Information about our work, our strategy and policies for delivering functions and services and information for our service users.

Applying for one of our Services and Fees for Services

We publish the following information on our website:

• Apply for a Licence or Permit
  • Premises and Civic Government Licence Fees
  • Trading Standards Fees for Licences and Calibration Services 
  • Road Permit Fees (PDF)
• Births, Marriages and Deaths Registration Fees
• Apply for a Building Warrant
•  Estates
  • Estates Fees 
• Property Enquiry Certificate

On our website we have an A-Z list of Services

Strategies, Policies and Plans

The following council strategies, policies and plans for our services are published on the website:

Performance Reporting - Information about Service Plans, Public Performance Reports, Performance Indicators, Benchmarking

Benefits and Grants

• Benefits 
  • Service Performance Corporate Services
  • Customer Care Charter
• Benefit Fraud 

Business

• Health and Safety at Work
  • Enforcement Policy (PDF)
• Moray Economic Strategy
• Non domestic Rates

Child Protection, Children and Families

Children and Families -Child Protection Procedures

Community Life and Leisure

• Museums Planning and Policy
• Outdoor Access Core Paths Plan
• Community Wardens Protocol (PDF)  
• Scheme of Community Councils (PDF)
• Volunteering
  • Volunteering Policy (PDF)
• Community Planning
  • Moray 2023 a Plan for the Future (PDF)
• Community Asset Transfer

Council and Government

• Corporate Plan
• Council Tax
•  Equality, Diversity and Citizenship
• Local Code of Corporate Governance (PDF)
• Risk Management 
  • Risk Management Strategy (PDF)
  • Risk Management Policy (PDF)

Environment and Planning

• Development Plan
  • Moray Local Plan
• Environmental Health
  • Food Law Enforcement Service Delivery Plan (PDF)
  • Food Sampling Policy (PDF)
  • Registers
• Energy Policy and Carbon Management Plan
• Climate Change Action Plan

Housing 

• Housing Strategies
• Housing Policies List

Jobs and Careers 

• For information see Class 5

Law and Licensing

• Trading Standards 
  • Consumer Advice Policy
• RIPSA
  • The Moray Council Policy and Authorisation Procedure on Covert Surveillance and covert Human Intelligence Sources (PDF)

Learning and Education

• Educational Services - Strategy, Performance and Statistics
• Libraries Policies and Performance
• Local Heritage Service - Archives

Roads and Transport

• Winter Operational Plan
• Capital Plan and Revenue Works Programme
• Roads Asset Management Plan    
• School Transport Policy
• Roads Maintenance:
  • Winter Operational Plan
  • Capital Plan and Revenue Works Programme
  • Roads Asset Management Plan    
• School Transport Policy
• School Travel Plan
• Road Safety Plan
• Transport Strategy
• Elgin Traffic Management Programme
• Harbours
  • Berthing Policy
• Transport Development:
  • Road Design Procedures and Standards

Social Care and Health

• Community Care -Policies and Strategies 
  • Autism Strategy (PDF) 
  • Moray Joint Commissioning Strategy - Living Longer Living Better 
  • Self Directed Support Plan
  • Telehealthcare Strategy (PDF) 
  • Caring Together in Moray - A Strategy for Unpaid Carers (PDF)
• Community Care - Performance Information: Committee Performance Reports; Service Improvement Plan; Benchmarking
• Disabilities
  • Moray Youth Justice Strategy (PDF)

Information Management

• Records Management Policy and Strategy
  • Freedom of Information  
  • Data Protection

Complaints and Customer Care

• Complaints
• Customer Care and Customer Charter

Grants and Bursaries

• Common Good Fund
• Trust Funds
• Community Covenant
• Educational Grants and Bursaries

How to Contact us to a Report a Concern

• Contact Us
• Make a Complaint
• Report a pothole, road sign, street light fault
• Report Benefit Fraud
• Report Antisocial Behaviour
• Report a Food Safety Concern
• Use our A-Z of Services which youcan find on the banner of each page to contact our other services directly.