FOI Request - IT Services Information

Request 101003318393

1.  What IT Service management (ITSM) platform are you currently using? (e.g. ServiceNow, BMC, Freshworks, 4ME, Hornbill, ManageEngine, etc) Please provide the platform name.

2.  When is your current ITSM platform contract due for renewal? Please provide month/year.

3.  Who (if there is one) is your current supplier of professional and managed services for your ITSM platform?

4.  How many user licences do you have for your ITSM platform?

5.  Who is the principal contact for IT Services within your organisation? i.e. Director of IT or Head of Service Delivery. Please provide Linkedin or available contact details (where appropriate).