Visiting your home

The health and safety of our tenants, their families and our staff and contractors is our number one priority.

We know that many people may still be wary of letting someone into their home for emergency or non-emergency repairs at this time. To reassure you we have created some guidelines to let you know the steps we are taking to keep you and your family safe.

These guidelines also rely on you and your family to take a number of measures for your own safety, and for the safety of our staff and contractors. The most important of which is to always keep a one metre distance, even if our staff and contractors are wearing PPE.  If you aren’t able to follow these guidelines then our staff and contractors may feel it is unsafe to continue working on your repair.

We will be regularly reviewing our approach to routine repairs and all of our services in line with the latest government guidelines.

The recent restrictions to household visits made by the Scottish Government refer to social visits.  Our repairs service, gas safety checks and house moves are not affected because specific guidance is already in place for these services.

Our guidelines are as follows:

We need you to

  • Tell us if you, or a member of your household, have symptoms, are self isolating or shielding or awaiting test results.  We may have to reschedule our visit.
  • Keep one metre away from our colleagues at all times.
  • Stay in another room if possible, open internal doors and keep all corridors clear.
  • Follow good respiratory hygiene.
  • Wash your hands regularly for at least 20 seconds or use a suitable hand sanitiser.
  • Tell us if the repair gets worse so that we have the materials to complete the job in one visit.

We will:

  • Make sure that we are only working if we are fit and well to do so.
  • Keep one metre away from members of your household at all times.
  • Follow good hand and respiratory hygiene.
  • Carry and use hand sanitiser.
  • Always have the personal protective equipment (PPE) that we need, including a face covering if required (although face coverings are now not mandatory, we will ensure that all tenants are consulted prior to us entering your home, and if asked, our staff will be happy to wear one).
  • Minimise the number of visits we take to complete a job when possible.
  • Clean any surfaces we need to touch with wipes or disinfectant spray.
  • Politely decline the offer of refreshments.

We politely ask everyone to observe social distancing with our staff, both inside and outside your home, whether they are wearing a mask or not. Where customers are not willing to do this, we reserve the right not to enter the property.

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