FOI Request - Bin Collections

Request 101002420808

I wish to request, under the Freedom of Information Act, that you supply me with:

1. Data on how often bin collections in your area are missed (as a percentage)
2. The rate of collection in your area (are they every week, every two weeks?)
3. Information on how satisfied local residents are about the bin services you provide

Response 18-03-2020

1. In accordance with section 17 of the Freedom of Information (Scotland) Act 2002 please be advised that we do not currently record missed bin complaints

2. Fortnightly collections of glass, cans & plastic bottles, paper & card, food and garden waste
3 weekly collection of domestic general waste

3. In accordance with section 17 of the Freedom of Information (Scotland) Act 2002 please be advised that we have no recent survey results relating to how satisfied local residents are with the service we provide.