FOI Request Dog Fouling Complaints

Request 101001524347

• How many fines have been issued by the council for dog fouling in the last three years for which figures are available;
• How many complaints, referring to dog fouling, by members of the public have been made in each of the last three years for which figures are available; and
• How many complaints in total have been made by members of the public to the council in each of the last three years for which figures are available; broken down, where relevant, into categories of complaint.

Response 13-06-2017

1. 

2. see table above (years are April – March

3. We have checked the complaints database for period 1/4/2014 to 31/3/2017 where a complaints is 'an expression of dissatisfaction with the Council’s procedures, charges, employees, agents or quality of service'. No complaints recorded regarding dog fouling (accepting that this would relate to service provision) in dealing with these reports. It should be noted that the above figures are recorded at a departmental level as they do not relate expressly to service provision so therefore are not included as part of the formal complaints database. A statistical analysis of all complaints (not just those received regarding dog fouling) can be found published on the Moray Council Website so this information would be exempt under Section 25 of the Freedom of Information (Scotland) Act 2002- Information Otherwise Available. For ease of use this information can be found at http://www.moray.gov.uk/moray_standard/page_1379.html