FOI Request - Business Process Automation
Business process automation (BPA) describes use of a digital platform to replace manual and/or paper-based systems, to reduce costs, increase efficiency and empower service users to be able to do more for themselves.
The questions are as follows:
1 Do you have an organisation-wide strategy for BPA for the delivery of council services? If not, do you plan to develop such a strategy in the next 24 months?
2 Does each council directorate have its own strategy for BPA? If not, please can you indicate if they are in development?
3 Please can you list the top five business processes in your organisation by volume of transactions per annum and indicate which are fully automated, partly automated or not yet automated?
4 Please can you list the top five business processes in your organisation by total financial cost and indicate which are fully automated, partly automated or not yet automated?
5 Have you conducted an organisation-wide audit to identify business processes which can be automated? If not, please can you indicate if you are currently planning such an audit and when it will be complete?
6 Have you identified the current council activities where the highest cost savings can be delivered through business process automation? If not, please can you indicate if you are currently planning such an audit?
7 Please can you indicate council services that will introduce or improve automation in the next year?
8 What budget has your council allocated to support business automation projects in the past two years? Please indicate any documents relating to the business case to support such a budget.
9 What is the job title of the person who is ultimately responsible for business process automation strategy in your organisation?
2. No this is a corporate initiative
School meals, partly
Council tax, partly
Bookings, not yet
Council housing, partly
Waste and recycling, partly
4.Under Section 17 of the Freedom of Information (Scotland) Act 2002, this information is not available for the reason of, it is not held by the Council.
6.No, the programme of work is being tackled on a phased approach scheduled for completion in 2018.
Council tax / benefits
Online payments incorporating schools transactions.
8. Capital funding of £550,000 for the financial years 2015/16 and 2016/17 was approved in April 2015. Relevant documents can be found Here
9. Head of HR & ICT Services