FOI Request - Telephone Call Handlers
The number of telephone call handlers employed to deal with either Council Tax or benefits enquiries over the past five calendar years
Over the past 5 years our FTE has ranged between 4 -6 FTE. As our advisors are multi skilled it allows us to add/reduce staff taking calls as and when Revenues call volumes fluctuate. Our Advisors take Council Tax, Benefits and Non-Domestic Rates calls.