FOI Request - Contact Centre Information

Request 101001228529

Under the Freedom of Information Act can I ask for the following information:

·     The average wait to be connected to your call/contact centre?
·     The longest 3 calls have had to wait be connected to someone in your council call/contact centre?

Clarification sought 28-06-2016

No clarification received therefore case closed 08-08-2016

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